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live chat

Live chat is a real-time chat where users

interact with each other or with corporate partners. Such chat sessions can be initiated to assist users with the installation or operation of devices and components. Live chats do not necessarily have to be carried out by humans, but can also be conducted

bychatbots using artificial

intelligence(AI) and robotic process automation (RPA). As certain questions are repeated in consultation processes, answers to commonly used user questions are automated. Live chats can support customer relationship management in all business areas. In sales and marketing, public relations, customer service and many other areas. To better interpret user questions, the AI software works with Natural Language Processing (NLP), which is influenced by computer science and computational linguistics and can be used to process natural language

. Live chats can be set up by clicking a chat button on a website and conducted in a chat window.

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Englisch: live chat
Updated at: 29.08.2019
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Translations: DE