Integrated Services Management includes first and foremost the permanent availability of the service portfolio via the Internet, as well as the fast and effective development and delivery of services, their data security and cost-justified billing. ISM management functions include service level management( SLM), change management, operations management, incident management (IcM), configuration management ( CM) and quality management ( QM).
ISM management systems are based on the IP protocol and can be used for all e-services as well as for personalized network services such as virtual private networks( VPN) or individual and customized service offerings. Existing processes for system and application management can be transferred to such a concept .
ISM systems integrate existing system environments, increase efficiency and can be operated centrally.