quality management (QM)
Quality management (QM) stands for the qualitative improvement and optimization of products, processes, services and software.
Quality management is used in all areas of a company that have a direct influence on the development and production of products, processes and services, as well as on supply chains and warehousing. Quality management contributes to the improvement of business processes and production control.
The International Standards Organization( ISO) has developed appropriate standards for quality management in ISO 9000.