e-mail response management service (ERMS)
An email response management service (ERMS) or email response management system (ERMS) is a customer-facing mail program that automatically processes emails according to customer specifications.
The ERMS program automatically replies to emails and adds attachments. In addition, ERMS programs also perform editing functions, administrative functions, and reporting functions.
With ERMS systems, the emails can be listed according to the receiving or destination address, they can track each message according to its status, as well as open customer inquiries and complaints. In addition, ERMS systems are equipped with anti- virus software and can scan incoming emails for malware in real time.