click to callback
Click-to-Callback is a web-based technique for Customer Relationship Management(CRM) where the customer leaves his phone number on the provider's website.
By leaving the phone number, a company representative or service technician can call the customer back and attend to their concerns.
Click-to- callback technology is performed by call centers( CC) and by customer interaction centers( CIC) and improves customer loyalty by providing expert advice. At the same time, click-to-callback can balance the load ontelephone transmission linesby ensuring that the callback is only made when there is sufficient line capacity.