ITWissen.info - Tech know how online

click to callback

Click-to-Callback is a web-based technique for Customer Relationship Management(CRM) where the customer leaves his phone number on the provider's website.

Callback function, screenshot: pressreleases

Callback function, screenshot: pressreleases

By leaving the phone number, a company representative or service technician can call the customer back and attend to their concerns.

Click-to- callback technology is performed by call centers( CC) and by customer interaction centers( CIC) and improves customer loyalty by providing expert advice. At the same time, click-to-callback can balance the load ontelephone transmission linesby ensuring that the callback is only made when there is sufficient line capacity.

Informations:
Englisch: click to callback
Updated at: 25.01.2021
#Words: 92
Links: cell rate margin (CRM), provider, service, callback, connection confirmed (CC)
Translations: DE
Sharing:    

All rights reserved DATACOM Buchverlag GmbH © 2022