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voice response unit (VRU)

A Voice Response Unit (VRU) is a component in IVR systems that automates the answering of requests.

The caller enters into a voice dialogue with the IVR system (Interactive Voice Response), whereby the Voice Response Unit, which is functionally equivalent to an Audio Response Unit (ARU), acts as an interactive response system, greeting the caller, requesting his access data and guiding him through the menu. The caller can make their request either voice-activated or via keyboard input. VRU units are processor-controlled systems via which the caller can access general information such as weather, traffic news or other information, or individual mailboxes or voiceboxes.

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Englisch: voice response unit - VRU
Updated at: 24.04.2012
#Words: 172
Translations: DE