Unified Messaging Service (UMS) is about unifying and integrating existing communications services and channels. In addition to voice services, it involves e-mail, short message services( SMS), messaging, EDIFACT, telex, video and web conferencing. UMS enables intuitive communication between participants.
Regardless of which services and communication channels the participants use to communicate with each other, the goal of the UMS service is to standardize, simplify and expand communication among each other and to provide each employee with the form of communication that is most effective for him or her. As a result, collaboration is promoted, employees are better involved in projects, and business decision-making processes are accelerated.
Differences to other communication solutions
The serious difference to existing communication solutions working side by side is the integration of services and the synergy effects associated with it. UMS is a holistic approach that overcomes media discontinuities and puts a stop to information overload.
The Unified Messaging Service provides a unified communications environment that is location-independent and offers immediate access to all of the company's information and collaboration tools. The recipient can retrieve the information from any location using any device. The retrieval can be done via telephone, cell phone, computer or personaldigital assistant( PDA).
The functionalities of Unified Message Services
The UMS model can be divided into the functionalities for receiving, message type, management, archiving and retrieval, or sending and distributing messages. Since UMS can receive voice, messages, short message services (SMS), video and Web conferences, voice messages, for example, must be provided with additional information such as the sender, time, length and subject for administrative reasons. In addition, an acknowledgement of receipt with initial information must be transmitted to the sender.
Another requirement for a UMS system is the convertibility of certain messages into other message types. For example, an e-mail could be converted to a fax message.
Message administration and management, which includes message storage, is at the core of an EMS system. Automated processing, the forwarding of messages depending on certain parameters such as sender, time, keywords or distribution lists, plays a decisive role. Messages can be filtered according to content and sent to different distribution lists as well as to voice memories or mailboxes.