unified communication and collaboration (UCC)

The objective of Unified Communication and Collaboration (UCC) is to unify communication and information. It is intended to enable unrestricted access to devices and information and communication between communication partners at any time and from any location and to support the merging of data and voice, of IT technology and Internet telephony or mobile communication.

Unified Communication and Collaboration integrates all relevant applications and work environments that are indirectly related to business communications - Unified Messaging (UM), Instant Messaging( IM), video conferencing, web conferencing, VoIP, Computer Telephony Integration( CTI), Fixed Mobile Convergence( FMC) - and provides an integrated communications platform for business process optimization. This optimization benefits a wide range of business-critical applications such as Customer Relationship Management( CRM) or Enterprise Resource Planning( ERP).

The flexible UCC technology can be optimally adapted to the needs of companies and increases user efficiency while improving cost control. Among the better-known products are Sametime from Lotus and Office Communication Server( OCS) from Microsoft.