Outbound stands for outgoing. In telecommunications, an outbound call is a call made by an agent to a call partner.
Such an outbound call originates from the call agent, whereas inbound calls are incoming calls.
Outbound calls are mainly carried out by call agents in call centers and are directed at potential interested parties. Thematically, outbound calls can be about new products, enhancements, services or generally about telemarketing, sales promotion and lead generation. The telephone activities are usually carried out for external clients.