- Tech know how online

longest delay in queue (call center) (LDQ)

The term Longest Delay in Queue(LDQ) is a term used in call centers. This delay time refers to the waiting time that a caller from a call center remains in a queue until he is connected to a call agent or until he cancels the call.

Englisch: longest delay in queue (call center) - LDQ
Updated at: 08.09.2018
#Words: 47
Links: delay (DEL), call center (CC), call agent,
Translations: DE

All rights reserved DATACOM Buchverlag GmbH © 2024