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longest delay in queue (LDQ)

The term Longest Delay in Queue (LDQ) is a term used in call centers. This delay time refers to the waiting time that a caller of a call center remains in a queue until he is connected to a call agent or until he cancels the call.

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Englisch: longest delay in queue - LDQ
Updated at: 08.09.2018
#Words: 47
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