and companies. Integrated Services Management includes first and foremost the permanent availability of
management(CM) and quality
ISM management systems
arebased on the IP protocol and can be used for all e-services
aswell as for personalized network services such as virtual private networks
(VPN) or individual and customized service offerings. Existingprocesses
for system and application management can be transferred to such a concept. ISM systems integrate existing system environments, increase efficiency and can be operated centrally.