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hotline (HL)

Hotlines are permanently open telecommunications connections with direct access to customer service.

Hotlines work on a problem-oriented basis and provide information and help services for problems with hardware, software or operation. They can be free of charge and chargeable, as in the case of information provided by the railroads or telephone information services.

Hotlines are offered by many companies, authorities, service companies and service providers and provide a direct link to the supplier. They are often set up in call centers to process customer inquiries quickly and competently or to forward them to the responsible employee.

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Englisch: hotline - HL
Updated at: 08.06.2009
#Words: 96
Links: direct access (DA), customer service, information, hardware (HW), software (SW)
Translations: DE
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