Fulfillment is a term from the logistics sector and describes the fulfillment of merchandise management and administrative services related to the sale of products.
The main areas of fulfillment are divided into tasks that are directly related to the goods, such as warehousing, picking of goods, shipping, delivery and returns processing. On the other hand, a distinction is made between tasks related to administrative processing. For example: invoicing, reminders, etc.
E-commerce companies in particular outsource fulfillment and instead focus on their core competencies. Thanks to their economies of scale, fulfillment service providers offer significantly more cost-effective processing than maintaining their own fulfillment resources.