In general, feedback is understood to mean feedback. In communication and online business, feedback is a response or reaction to an online offer, an online advertisement
or a survey. From the reaction of the consumer, conclusions can be drawn about the product, its advantages and disadvantages, etc. Since the time required to process feedback is relatively high and the statements have to be interpreted, forms
areused for feedback which can then be evaluated automatically. Such feedback forms work with templates and fixed input fields that are activated by mouse click. They also have pull-down menus
in which the consumer can activate certain terms, as well as input fields for comments and notes.