The Enhanced Telecom Operations Map (eTOM) is a framework for the business processes of serviceproviders (SP) in telecommunications. Detailed process elements of the individual business processes are introduced into the eTOM model and placed in functional and organizational relationships with each other.
The business processes of the various service providers and of other companies are combined and presented transparently to the user. eTOM is therefore not geared towards the service providers, but represents a process reference model from which the combinability of the processes of can be seen.
The eTOM framework is one of four core frameworks of the New Generation Operations Systems and Software (NGOSS). The structure of the framework shows a bifurcation into a strategic and operational domain. In the vertical the value creation for the user is represented, in the horizontal the processes are assigned. There are different levels of functionality that need to be provided or developed by multiple vendors and others that are relevant to employees.