Digitaltransformation (DX) is about change and the further development of classic techniques with which processes
, products and services are improved by new, digital technologies. Digital transformation triggers change processes that have a direct impact on product development, effectiveness, productivity and other corporate goals. Products can be developed faster, produced with higher quality, and launched in a timely manner, while increasing employee productivity and improving interactions with customers. Improved customer relationship management (CRM) can aggregate supply and customer data and extract customer-specific criteria for customer and service processing. This data
can be used for innovative product and service offerings. The aforementioned benefits of digital transformation support business goals, they lead to better revenues and higher employee and customer satisfaction among employees.