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dialed number identification service (DNIS)

Dialed Number IdentificationService (DNIS) is a service feature ofdigital telephone and mobile networks in which the caller's number is displayed. The identification can be supported by immediately callable screen displays, whereby the caller's call number is shown on the display of the mobile or telephone.

In call centres, the service requested by the caller can be identified on the basis of the dialled DNIS number and processed by the correct department.

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Englisch: dialed number identification service - DNIS
Updated at: 06.09.2011
#Words: 71