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customer service

Customer service covers all activities

relating to the customer that are performed before, during and after the sale of a product or service. Customer service is a permanent deepening of the relationship between the customer and the supplier.

One aspect of

customer service isthe hotline

available to thecustomer, through which he has direct contact with the supplier and has his questions answered, another

isremote maintenance

, which enables the supplier to access thesystem or service externally and to check it, maintain it and correct errors

. In the context of cost reduction, larger companies are increasingly outsourcing customer service.

In outsourcing, the supplier is no longer the direct contact person, but the outsourcing company, through which the customer contact runs.

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Englisch: customer service
Updated at: 08.06.2012
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