Critical Event Management (CEM) is about prepared contingency plans that are used in emergency situations, incidents, threats, risks, failure of critical IT infrastructure components, cyber attacks, DDoS attacks or even natural disasters.
These contingency plans are designed to ensure that downtime and repair times can be kept to a minimum. Since downtime is an important factor for profitability, it must be as short as possible. In Critical Event Management, the disruption or outage is identified as quickly as possible and reported by the CEM platform to IT Service Management( ITSM) and handled by Application Performance Management( APM) tools. Various programs run under APM management that can preemptively identify and respond to threats and risks.
CEM management is designed to be fail-safe and can respond to multiple incidents occurring simultaneously. The emergency team working in CEM Management is staffed with IT experts and communications specialists who coordinate the approach to incident handling among themselves. The subsequent analysis of the incident is also an important factor in the preventive avoidance of similar incidents.