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contact center (CC)

A contact center(CC)manages customer interactions across multiple communication channels such as call centers, emails, social media, and web chats. Contact centers focus on customer interactions, tracking engagements and interaction data. The functionality of customer centers is supported by artificial intelligence( AI), such as speech-to- text.

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Englisch: contact center - CC
Updated at: 03.12.2020
#Words: 45
Links: connection confirmed (CC), communication (COM), social media, tracking, interaction
Translations: DE
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