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computer integrated telephony (CIT)

Computer Integrated Telephony (CIT) are telephone convenience functions that can be accessed and controlled via a personal computer

. The CIT functions include the administration of call numbers with information about the call partners, call management and the keeping of a journal in which all connections

are registered. The database with the call numbers, call partners, call information and the connection journal is connected to the digitalPBX via a Telephony Application Programming Interface (TAPI). Via this programming interface, the computer can select a call partner from the database and establish a call connection with this partner. The call number, call time and call duration are automatically registered in the connection journal.

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Englisch: computer integrated telephony - CIT
Updated at: 25.11.2011
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