Communications Platform as a Service (CPaaS) is a cloud-based communications platform that allows real-time communications ofvoice, video and messaging to be integrated into custom applications. CPaaS saves companies from having to develop their own communications stacks.
CPaas enables direct connection of people, processes and things, improving operational efficiency and accelerating decision-making. CPaaS provides the complete development framework for building real-time communications capabilities. This includes software tools, programming interfaces and basic application configurations. The programming interfaces can be used to integrate multimedia messaging services( MMS), short message services( SMS), telephone calls, videos into the application programs and telephony or authentication functions.
CPaaS helps customers with communication-enabled applications without having to develop their own custom applications. The technology can be used in all communication-enabled applications: Thus in sales, field service, customer service, telemedicine and education.