ITWissen.info - Tech know how online

click to callback

Click-to-Callback is a web-based technology for Customer Relationship Management (CRM) where the customer leaves his phone number on the provider's website.

Callback function, screenshot: pressreleases

Callback function, screenshot: pressreleases

By leaving the phone number, a company representative or a service technician can call the customer back and take care of their concerns.

Click-to-callback technology is performed by call centers (CC) and by customer interaction centers (CIC) and improves customer loyalty by providing expert advice. At the same time, click-to-callback can balance the load on telephone transmission lines by ensuring that the callback only takes place when there is sufficient line capacity.

Informationen zum Artikel
Englisch: click to callback
Updated at: 25.01.2021
#Words: 150
Links: