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busy hour calls (BHC)

Busy Hour Calls (BHC) is a characteristic value of private branch exchanges. It is the number of calls made in one hour during rush hour. If you average the Busy Hour Calls characteristic value, you get an average value with Average Busy Hour Calls (ABHC). However, if it is about the connection attempts, then it is the Busy Hour Call Attemps (BHCA).

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Englisch: busy hour calls - BHC
Updated at: 26.08.2011
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