Business Process Automation (BPA) is a technology that automates business processes. The automated activities
perform specific functions within the business processes with little or no human intervention. Business process automation is designed to achieve predefined business goals in marketing and management, supply chains or human resource development, and many other areas of the enterprise. Business processes are often triggered by a defined event, such as the predefined processing of the workflow
, so the workflow should be simplified and improved by the business process automation. The goal of Business Process Automation is not only to replace manual work with automation, but also to simplify and improve the workflow steps that make up the process. Corresponding BPA activities can be carried out as stand-alone activities or integrated into a management strategy such as that of Business ProcessManagement
(BPM). Business Process Automation improves the efficiency of the company, it leads to standardizations that result in higher productivity, lower costs, higher revenues and better customer service.