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automatic response system (ARS)

An Automated ResponseSystem (ARS) is an electronic system that automatically responds to telephone or electronic enquiries

. Such ARS systems are used in companies and call centers

toanswer customer inquiries immediately. In case of electronic inquiries via e-mail, the Automated Response System automatically sends a short message

to theinquirer, from which he can see that his inquiry is being processed and that he will receive a detailed answer in a few hours or days.

The advantage of the automatic response is that the office to which the inquiry is addressed does not have to deal with the inquiry immediately with every incoming e-mail, that the customer is informed that the inquiry has been received in case of his absence or lack of time, which helps to improve the customer relationship. The automatic replies are identified as such.

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Englisch: automatic response system - ARS
Updated at: 24.04.2012
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